Shipping & Returns Policy

Shipping Policy

We ship worldwide and strive to get your order to you as quickly as possible.

Processing Time: Orders are typically processed within 1-3 business days after payment is confirmed.

Delivery Times:

Netherlands & Europe: 5-14 business days
Rest of the World: 10-21 business days

Tracking: Once your order has shipped, you will receive an email with your tracking number. Please allow 24-48 hours for tracking information to update.

Shipping Costs: Shipping costs are calculated at checkout based on your location and order size.

Returns Policy

We want you to be completely satisfied with your purchase. If you're not happy, we're here to help.

Return Window: You may return items within 30 days of receiving your order.

Conditions:

Items must be in their original, unused condition
Items must be in original packaging
Proof of purchase is required

Non-Returnable Items: For hygiene reasons, certain personal care items cannot be returned once opened.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5-10 business days to your original payment method.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 7 days of delivery with photos and your order number. We will resolve the issue promptly at no extra cost to you.